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Privacy Policy

Effective Date: April 1, 2025
Website: www.LoveOnYourLocs.com | www.LOYLacademy.com
Brand Owner: Love On Your Locs® LLC

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This Privacy Policy explains how LOYL Academy, operated by Love On Your Locs®, collects, uses, shares, and protects your personal information when you interact with our website, online courses, educational materials, and digital services.

By accessing or enrolling in our programs, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of personal information when you visit our website, enroll in courses, or communicate with us:

a. Personal Information

  • Name

  • Email address

  • Phone number (optional)

  • Billing address and shipping address

  • Payment details (processed through third-party providers)

  • Course registration details

  • Survey responses or feedback

b. Account & Usage Information

  • Login credentials

  • Course progress and assignment uploads

  • IP address and browser/device type

  • Pages visited and course interactions

  • Communication history (e.g., emails, support inquiries)

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2. How We Use Your Information

We use your information to:

  • Create and manage your student account

  • Process payments and fulfill course access

  • Track your course progress and submissions

  • Provide customer support and respond to inquiries

  • Send updates about courses, new services, events, and promotions

  • Improve our website, learning content, and user experience

  • Comply with legal obligations or resolve disputes

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3. How We Share Your Information

We do not sell or rent your personal information. We may share limited data only with:

  • Third-party service providers (e.g., Teachable, Stripe, Square, Mailchimp) to manage payments, communications, and course delivery

  • Internal staff and contractors responsible for education, support, or content development

  • Legal authorities if required by law or court order

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4. Cookies and Tracking Technologies

We use cookies and analytics tools (e.g., Google Analytics) to improve our website and monitor how students interact with our platform. These tools help us understand traffic patterns, device types, and general usage.

You may disable cookies through your browser settings, though this may affect your ability to access course features.

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5. Email & Marketing Preferences

When you enroll or subscribe, you may receive occasional emails from us related to:

  • Course updates

  • Event notifications

  • Promotions or new offerings

  • Client education and holistic hair care tips

You may unsubscribe at any time using the “unsubscribe” link in any email.

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6. Data Storage & Security

We implement industry-standard practices to protect your personal data. Our platform uses secure encrypted connections (SSL), and sensitive information like payment data is processed via secure third-party processors (e.g., Stripe, Square).

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your login information.

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7. Your Rights

You may contact us at any time to:

  • Access the personal information we have on file

  • Correct or update your data

  • Request deletion of your account and data

  • Ask questions about how your data is being used

Email: contact@loylacademy.com

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8. Children’s Privacy

LOYL Academy is not intended for children under 13. We do not knowingly collect information from anyone under the age of 13. If you are a parent or guardian and believe we have collected information from a minor, please contact us immediately.

 

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes via email or platform notifications. Your continued use of the website or courses after changes means you accept the revised terms.

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